Tag Archives: customer relationship management

Identifying your needs for a CRM prosuct

07-02-2010

One of the questions that a lot of mine customers ask has to do with when is the right time to purchase a CRM product. I think that answer is...

We are surrounded by information and data

06-29-2010

I remember back in University when we had to describe the difference between information and data. For most people they probably can’t define it but if you were doing anything...

New CRM’s will target Verticals

06-23-2010

I’ve always been involved with a lot of CRM projects but I’m starting to see a lot of change in the SMB area where our clients are beginning to adopt...

Harnessing the Power of Customer Data

06-21-2010

I talked to a lot of people on a regular basis about their customers and their businesses in general. One of the things that I notice most is that people...

Mobile CRM Reviews: Week Roundup

06-18-2010

Well that was a lot of fun doing a parade through 4 of the more well known mobile CRM products out there. It gave me a chance to mess around...

Mobile CRM Review: Salesforce Mobile

06-17-2010

Well for this weeks quadruple reviews of Mobile CRM apps we are now left with Salesforce.com. This has a ton of pluses unfortunately it also has a lot of negatives...

Mobile CRM Review: Tactile CRM iPhone

06-16-2010

For our third review we’re going to look over Tactile CRM’s offering for the iPhone. Appropriately and to help make sure nobody gets misled they have named the product: Tactile...

Are you still using spreadsheets for your customer database?

06-12-2010

You know we always have to start somewhere. Whether it is hundreds of business cards stacked inside a 3-ringed binder or a spreadsheet detailing all of the data we have...

Webinar Announcement: Overview of Eligeo CRM

06-08-2010

Come join me and my team on June 17th for an interactive Webinar on Eligeo CRM. We will be doing a complete walk through on the features of Eligeo CRM...